FAQ

How do I cook the meals?
There is a tear line at the sealed end of the bag - you can tear the bag open, and remove the tray! The tray is oven friendly, so you can use a microwave, air fryer, oven, or counter top toaster oven. You want to warm the food up to 160 degrees until it's safe to ear, generally that is about 2.5 minutes in the microwave - but all microwaves & ovens differ.
Does it automatically setup an account or subscription? No! Our website for Genesis Members is setup to be "order as needed" so there are no subscriptions. If you would like a subscription, we can setup an account on our main site - and apply your discount!
When will my meals be delivered?
Delivery dates depend on the area. Because of changes with FedEx Ground & Home routes the Saturday delivery is usually unavailable. We try to have your meals to you within 3 business days of your order!
How long are my meals good for?
We recommend eating the meals within 10 days of delivery. If you aren’t able to eat them in that time, the meals will hold upwards of a month in the freezer. Please allow frozen meals about 1 day in the refrigerator before microwaving to eat – frozen meals won’t reheat evenly.
Can I deliver to my work? The official answer is No. We strongly recommend only using Home addresses for deliveries, we’ve seen in certain areas the Delivery drivers are very good at working with business management (especially if the company uses shipping services.) but we can only assure deliveries with our Home service on residential addresses.
Am I guaranteed my meals?
You are absolutely guaranteed to get the number of meals you ordered! There are some very rare instances, when we are unable to fulfill certain requests. Vendor availability can limit things sometimes, if you ever receive a meal you didn’t order, or are shorted a meal you requested – please contact us so we can work with you to come up with a solution.